International Delivery

Worldwide Delivery

For international orders we use a combination of couriers including DPD, Royal Mail or FedEx. Please see the table below for a list of worldwide delivery costs and the courier used to ship to each location.

Process

Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s). The couriers will then provide you with your tracking number and updates on your parcel(s).

Security and Liability

Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholders name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reason’s customers may also be subjected to standard fraud prevention checks.

If you have any additional questions surrounding delivery please contact us on +44 (0)191 211 2330.

Restrictions & Taxes

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice.